Sandy joined our practice in 1996 as a front desk receptionist. Her experience extends through all operational aspects of the practice and is now doing the accounts payable for the enterprise. Sandy is married with two children and four grandchildren. Sandy and her husband, Dan, enjoy traveling, boating, and spending as much time with family as possible.
Paula joined the practice in December 2016 as the Operations Officer for Pinnacle Eye Group and Great Lakes Vision Care. Having retired from banking, Paula's background has been in management and customer service. Paula has had extensive training and taught organizational management for Spring Arbor University for fifteen years. Paula is a long-time Bedford resident and the proud mother of three sons and three grandchildren. Paula and her husband enjoy traveling and spending time together.
Brandi joined our team as a medical scribe in 2014. A typical day for her consists of medical record documentation and patient interaction. Brandi exudes joy whenever she is in the office. One of the best parts of her day is getting to know the patients and hearing their stories. In her free time, Brandi enjoys camping with her husband and her fur baby, Harley.
Hannah joined Pinnacle Eye Group in 2016 as a Certified Ophthalmic Assistant. She has transitioned to the role of medical scribe but can do a little bit of everything. If she is not in the clinic area, you might be greeted by her infectious smile at the front desk. She likes to provide each patient with an enjoyable experience and to make sure they are comfortable during their visit. In her free time, she enjoys spending time with family, pets, baking and shopping.
Krista joined our team in January 2018 after having worked in Special Education for the last 17 years. She enjoys working as a patient advocate at our front desk because her passion lies in helping people. She has led the front desk team through the pandemic and overseeing the CDC guidelines to protect our patients. Krista has a ready smile for everyone she encounters. Krista has been married for 30 years, has two grown children, and two grandsons, whom she adores.
Amy is a Licensed Dispensing Optician. She enjoys working with patients and helping them to choose their eyewear. Amy joined our team in January 2021, having worked in the optical field for over 25 years. When not at work, she enjoys spending time with my friends and family...in the sun and water preferably. Amy has four grown children, and they have blessed her with five amazing grandchildren that she is passionate about spoiling! She also loves her two fur babies, who get spoiled as much as the grandchildren.
Bailey joined Pinnacle Eye Group in January 2022. She has three years’ experience as an optician and has been a welcomed addition to our team. A few fun facts about Bailey are she loves iced coffee, and she enjoys baking, art, and traveling. You can find her spoiling her pit bull, Piggy. She is a delight, and we are confident our patients will be inspired by her enthusiasm.
Amber has over 29 years of optical experience and is a state-licensed dispensing optician. She joined our practice in 2010. Her responsibilities include ordering lenses, optical billing, lab work, and final inspecting of all eyeglasses. Amber is a happily married mother of two daughters. In her spare time, she enjoys spending time with her family, doing outdoor activities, and waterskiing.
With over 18 years of experience as an optician, Crystal joined our practice in March 2021. She is passionate about helping patients with their eyewear! She has managed the optical department in retail operations but finds the individual care received at an independent optometrist's office to be the best of both worlds. She loves the outdoors and anything that has to do with water or beaches. She is a very proud mama to her two children and loves her fur babies. Crystal and her family enjoy traveling and exploring the U.S.
An optician since 2013, Wendy enjoys the direct interaction she has with patients. She believes in building lasting relationships by providing excellence in customer service and assisting our patients in enhancing their vision and finding the perfect frames to fit their own personal style. In her free time, Wendy enjoys many interests including traveling with her husband, spending time with their 4 grandsons, and designing, creating and repurposing home decor and furnishings. We are delighted that Wendy joined our practice in 2022.
Desiree recently started her journey with Pinnacle Eye Group in April 2021. She joined the team having had previous experience in the medical, dental, and optometric fields. Desiree is a patient advocate working at our front desk. She and her family live in Bedford and she is excited to work alongside a great team.
Robin joined the practice as a State Licensed and Nationally Certified Spectacle-Contact Lens optician in January 2021. As a 2000 graduate of the Optometric/Ophthalmic program at Owens Community College, she has spent the last 20 years working in the optometry field. She loves helping patients find solutions to their unique eyewear needs and taking the time to get eyeglasses back into shape after life hands them an unexpected realignment! Robin lives in Toledo with her husband and three children. While she enjoys reading and paper crafting, she spends most her free time picking up Legos and Barbie shoes, scrolling through tv shows and movies she will never watch, and looking at cat pictures online.
Sarah joined our team as an optician in 2019 after having worked for the practice previously as a clinical technician. She has taken on the role of contact lens technician and vision therapist technician. She loves this job because it allows her to interact with her patients on a more personal level. As a vision therapist technician, Sarah enjoys working with children and adults who benefit from Dr. Holly Hardie's expertise in vision therapy. She is a Bedford graduate and has completed studies at Monroe County Community College. She enjoys being with her family and friends. Sarah likes to read, play video games, and be outside in nature when not in the office.
Amanda joined the First Impressions Team at Pinnacle Eye Group in October 2021. She had been a server for several years and helping others comes naturally to her. She enjoys interacting with people and sharing her contagious laugh with others. She has finished three years of college with a focus on psychology. Amanda loves her dog, Roscoe, and she enjoys spending time with her family. For fun, she likes to nap and binge series on Netflix. We are excited to have Amanda as part of our team and are confident that patients feel the same.
Bridget joined the team in November of 2021 as a Paraoptometric Technician. She has a passion for helping people and making sure they are comfortable throughout the entire exam process. When she is not learning how to be the best possible patient advocate, she enjoys all things Taylor Swift, singing at church, and spending time with her kitty, Stella, and her dog, Remington.
Melissa joined the team as a Paraoptometric Technician in June of 2022 after having worked as a hairstylist for 5 years. She enjoys helping each patient and makes it her goal to make sure they have the best experience possible. Melissa is a proud mama of two beautiful girls, and she has been married to her loving husband for 12 years. She also has two dogs who are both very spoiled. In her free time, she enjoys going to the gym, reading, traveling, going to concerts, and spending time with her family and friends.