Sandy joined our practice in 1996 as a front desk receptionist. Her experience extends through all operational aspects of the practice and is now doing the accounts payable for the enterprise. Sandy is married with two children and four grandchildren. Sandy and her husband, Dan, enjoy traveling, boating, and spending as much time with family as possible.
Paula joined the practice in December 2016 as the Operations Officer for Pinnacle Eye Group and Great Lakes Vision Care. Having retired from banking, Paula's background has been in management and customer service. Paula has extensive training and teaches organizational management for Spring Arbor University. Paula's goal is to ensure we have patients for life by providing an excellent patient experience. Paula is a long-time Bedford resident and the proud mother of three sons. Paula and her husband enjoy traveling and spending time together.
Julie joined our team at Pinnacle Eye Group in 2007. Julie has her CPO certification and is our legacy optician. She enjoys assisting and advising patients in selecting frames based on their prescription, lifestyle needs, and style preferences. Julie is committed to providing the most pleasurable vision experience possible at Pinnacle Eye Group. Her loyalty to our patients and fulfilling their needs for better vision is essential. Julie and her husband, Larry, live in Temperance, Michigan. Julie is a proud mother of two adult children, Chad and Emily. She also enjoys being with her family, friends, and vacationing to the Carolinas.
Brandi joined our team as a medical scribe in 2014. A typical day for her consists of medical record documentation and patient interaction. Brandi exudes joy whenever she is in the office. One of the best parts of her day is getting to know the patients and hearing their stories. In her free time, Brandi enjoys camping with her husband and her fur baby, Harley.
Hannah joined Pinnacle Eye Group in 2016 as a Certified Ophthalmic Assistant. She has transitioned to the role of medical scribe but can do a little bit of everything. If she is not in the clinic area, you might be greeted by her infectious smile at the front desk. She likes to provide each patient with an enjoyable experience and to make sure they are comfortable during their visit. In her free time, she enjoys spending time with family, pets, baking and shopping.
Krista joined our team in January 2018 after having worked in Special Education for the last 17 years. She enjoys working as a patient advocate at our front desk because her passion lies in helping people. She has led the front desk team through the pandemic and overseeing the CDC guidelines to protect our patients. Krista has a ready smile for everyone she encounters. Krista has been married for 30 years, has two grown children, and two grandsons, whom she adores.
Amy is a Licensed Dispensing Optician. She enjoys working with patients and helping them to choose their eyewear. Amy joined our team in January 2021, having worked in the optical field for over 25 years. When not at work, she enjoys spending time with my friends and family...in the sun and water preferably. Amy has four grown children, and they have blessed her with five amazing grandchildren that she is passionate about spoiling! She also loves her two fur babies, who get spoiled as much as the grandchildren.
With over 18 years of experience as an optician, Crystal joined our practice in March 2021. She is passionate about helping patients with their eyewear! She has managed the optical department in retail operations but finds the individual care received at an independent optometrist's office to be the best of both worlds. She loves the outdoors and anything that has to do with water or beaches. She is a very proud mama to her two children and loves her fur babies. Crystal and her family enjoy traveling and exploring the U.S.
Desiree recently started her journey with Pinnacle Eye Group in April 2021. She joined the team having had previous experience in the medical, dental, and optometric fields. Desiree is a patient advocate working at our front desk. She and her family live in Bedford and she is excited to work alongside a great team.
Hannah joined our team in August 2020 as a clinical technician. Hannah enjoys meeting new people and connecting with our patients throughout their exam. She is currently in school through Liberty University pursuing a bachelor’s degree in Healthcare Administration. When she is not working, Hannah enjoys playing the piano and spending quality time with her family.
Robin joined the practice as a State Licensed and Nationally Certified Spectacle-Contact Lens optician in January 2021. As a 2000 graduate of the Optometric/Ophthalmic program at Owens Community College, she has spent the last 20 years working in the optometry field. She loves helping patients find solutions to their unique eyewear needs and taking the time to get eyeglasses back into shape after life hands them an unexpected realignment! Robin lives in Toledo with her husband and three children. While she enjoys reading and paper crafting, she spends most her free time picking up Legos and Barbie shoes, scrolling through tv shows and movies she will never watch, and looking at cat pictures online.
Sarah joined our team as an optician in 2019 after having worked for the practice previously as a clinical technician. She has taken on the role of contact lens technician and vision therapist technician. She loves this job because it allows her to interact with her patients on a more personal level. As a vision therapist technician, Sarah enjoys working with children and adults who benefit from Dr. Holly Hardie's expertise in vision therapy. She is a Bedford graduate and has completed studies at Monroe County Community College. She enjoys being with her family and friends. Sarah likes to read, play video games, and be outside in nature when not in the office.
Amanda joined the First Impressions Team at Pinnacle Eye Group in October 2021. She had been a server for several years and helping others comes naturally to her. She enjoys interacting with people and sharing her contagious laugh with others. She has finished three years of college with a focus on psychology. Amanda loves her dog, Roscoe, and she enjoys spending time with her family. For fun, she likes to nap and binge series on Netflix. We are excited to have Amanda as part of our team and are confident that patients feel the same.
We welcomed Sheylan to the Pinnacle Eye Group team in December 2021. She brings prior experience in contract management, technical support, and billing. Before discovering her passion for supporting others, Sheylan completed her A.A. in 3D Animation. She continues to pursue her passions of both as a volunteer community manager for online games. Aside from video games, she spends her free time playing guitar and sewing.
Allie joined our team in October 2021 as a technician. She enjoys working with patients and greets everyone with a smile. In her spare time, she enjoys spending time with her fiance, family, and enjoying the outdoors. Her favorite thing about the outdoors is hiking and walking in the park.
In July 2021, Pinnacle Eye Group welcomed Kenzie as a paraoptometric technician. She exudes happiness when she comes into the office. She has always known that helping others is something she has wanted to do. She enjoys working alongside all her co-workers. In her free time, she enjoys camping with her boyfriend and his family and spending time with her twin sister. She also likes to take pictures of her dog and cats and will try to sneak in a photo or two of her boyfriend and twin. She plans to finish her degree in sonography and is thankful for the opportunity of working alongside the doctors at Pinnacle.
Grace joined our office in November 2021 as an apprentice optician and front desk receptionist. Grace has previously worked in an optometry office, with experience as a technician, a front desk team member, and assisting opticians. She strives to always greet patients with a smile and provide every patient with the smoothest and best optical experience. In Grace's free time, she enjoys spending time with her boyfriend, family, friends, and her boyfriend's German Shepherd, Ben. She also enjoys being outdoors, hiking, or traveling!
Bridget joined the team in November of 2021 as a Paraoptometric Technician. She has a passion for helping people and making sure they are comfortable throughout the entire exam process. When she is not learning how to be the best possible patient advocate, she enjoys all things Taylor Swift, signing at church, and spending time with her kitty, Stella.