Sandy joined our practice in 1996 as a front desk receptionist. Her experience extends through all operational aspects of the practice and is now doing the accounts payable for the enterprise. Sandy is married with two children and four grandchildren. Sandy and her husband, Dan, enjoy traveling, boating, and spending as much time with family as possible.
Paula joined the practice in December 2016 as the Operations Officer for Pinnacle Eye Group and Great Lakes Vision Care. Having retired from banking, Paula's background has been in management and customer service. Paula has extensive training and teaches organizational management for Spring Arbor University. Paula's goal is to ensure we have patients for life by providing an excellent patient experience. Paula is a long-time Bedford resident and the proud mother of three sons. Paula and her husband enjoy traveling and spending time together.
Julie joined our team at Pinnacle Eye Group in 2007. Julie has her CPO certification and is our legacy optician. She enjoys assisting and advising patients in selecting frames based on their prescription, lifestyle needs, and style preferences. Julie is committed to providing the most pleasurable vision experience possible at Pinnacle Eye Group. Her loyalty to our patients and fulfilling their needs for better vision is essential. Julie and her husband, Larry, live in Temperance, Michigan. Julie is a proud mother of two adult children, Chad and Emily. She also enjoys being with her family, friends, and vacationing to the Carolinas.
Brandi joined our team as a medical scribe in 2014. A typical day for her consists of medical record documentation and patient interaction. Brandi exudes joy whenever she is in the office. One of the best parts of her day is getting to know the patients and hearing their stories. In her free time, Brandi enjoys camping with her husband and her fur baby, Harley.
Hannah joined Pinnacle Eye Group in 2016 as a Certified Ophthalmic Assistant. She has transitioned to the role of medical scribe but can do a little bit of everything. If she is not in the clinic area, you might be greeted by her infectious smile at the front desk. She likes to provide each patient with an enjoyable experience and to make sure they are comfortable during their visit. In her free time, she enjoys spending time with family, pets, baking and shopping.
Krista joined our team in January 2018 after having worked in Special Education for the last 17 years. She enjoys working as a patient advocate at our front desk because her passion lies in helping people. She has led the front desk team through the pandemic and overseeing the CDC guidelines to protect our patients. Krista has a ready smile for everyone she encounters. Krista has been married for 30 years, has two grown children, and two grandsons, whom she adores.
Amy is a Licensed Dispensing Optician. She enjoys working with patients and helping them to choose their eyewear. Amy joined our team in January 2021, having worked in the optical field for over 25 years. When not at work, she enjoys spending time with my friends and family...in the sun and water preferably. Amy has four grown children, and they have blessed her with five amazing grandchildren that she is passionate about spoiling! She also loves her two fur babies, who get spoiled as much as the grandchildren.
With over 18 years of experience as an optician, Crystal joined our practice in March 2021. She is passionate about helping patients with their eyewear! She has managed the optical department in retail operations but finds the individual care received at an independent optometrist's office to be the best of both worlds. She loves the outdoors and anything that has to do with water or beaches. She is a very proud mama to her two children and loves her fur babies. Crystal and her family enjoy traveling and exploring the U.S.
Desiree recently started her journey with Pinnacle Eye Group in April 2021. She joined the team having had previous experience in the medical, dental, and optometric fields. Desiree is a patient advocate working at our front desk. She and her family live in Bedford and she is excited to work alongside a great team.
Hannah joined our team in August 2020 as a clinical technician. Hannah enjoys meeting new people and connecting with our patients throughout their exam. She is currently in school through Liberty University pursuing a bachelor’s degree in Healthcare Administration. When she is not working, Hannah enjoys playing the piano and spending quality time with her family.
Jordon comes to our practice with eight years in the medical and optometry fields. She is a welcomed addition to our front desk in the patient advocate position, which is key to the overall patient experience. Jordon joined our team in October 2020 and is always available to help any patient or team member with a friendly smile. Jordon and her husband have three children, two dogs and one cat. The family lives in the Bedford community and she spends her free time making memories with her husband and kids.
Robin joined the practice as a State Licensed and Nationally Certified Spectacle-Contact Lens optician in January 2021. As a 2000 graduate of the Optometric/Ophthalmic program at Owens Community College, she has spent the last 20 years working in the optometry field. She loves helping patients find solutions to their unique eyewear needs and taking the time to get eyeglasses back into shape after life hands them an unexpected realignment! Robin lives in Toledo with her husband and three children. While she enjoys reading and paper crafting, she spends most her free time picking up Legos and Barbie shoes, scrolling through tv shows and movies she will never watch, and looking at cat pictures online.
Sarah joined our team as an optician in 2019 after having worked for the practice previously as a clinical technician. She has taken on the role of contact lens technician and vision therapist technician. She loves this job because it allows her to interact with her patients on a more personal level. As a vision therapist technician, Sarah enjoys working with children and adults who benefit from Dr. Holly Hardie's expertise in vision therapy. She is a Bedford graduate and has completed studies at Monroe County Community College. She enjoys being with her family and friends. Sarah likes to read, play video games, and be outside in nature when not in the office.
Tess is a Licensed Optician and has recently returned to Pinnacle Eye Group after working within the VA health system for the past three years. She enjoys getting to know patients and helping them with their lens and frame options. Her expertise as an optician and working in the lab makes her a good fit on our team. She serves every patient with care and consideration. Tess has been married to her husband Bob for 25 years and together they have three daughters ages 8, 14, and 20. They enjoy family road trips together and fossil hunting is their favorite activity.