Sandy joined our practice in 1996 as a front desk receptionist. Her experience extends through all operational aspects of the practice and is now doing the accounts payable for the enterprise. Sandy is married with two children and four grandchildren. Sandy and her husband, Dan, enjoy traveling, boating, and spending as much time with family as possible.
Paula joined the practice in December 2016 as the Operations Officer for Pinnacle Eye Group and Great Lakes Vision Care. Having retired from banking, Paula's background has been in management and customer service. Paula has had extensive training and taught organizational management for Spring Arbor University for fifteen years. Paula is a long-time Bedford resident and the proud mother of three sons and three grandchildren. Paula and her husband enjoy traveling and spending time together.
Brandi joined our team as a medical scribe in 2014. Brandi and her husband welcomed a beautiful daughter to their family in 2023 and Brandi currently helps the practice when needed. Brandi exudes joy whenever she is in the office. One of the best parts of her day is getting to know the patients and hearing their stories. In her free time, Brandi enjoys camping with her family and her fur baby, Harley.
Hannah joined Pinnacle Eye Group in 2016 as a Certified Ophthalmic Assistant. She has transitioned to the role of medical scribe but can do a little bit of everything. If she is not in the clinic area, you might be greeted by her infectious smile at the front desk. She likes to provide each patient with an enjoyable experience and to make sure they are comfortable during their visit. In her free time, she enjoys spending time with family, pets, baking and shopping.
Amy is a Licensed Dispensing Optician. She enjoys working with patients and helping them to choose their eyewear. Amy joined our team in January 2021, having worked in the optical field for over 25 years. When not at work, she enjoys spending time with my friends and family...in the sun and water preferably. Amy has four grown children, and they have blessed her with five amazing grandchildren that she is passionate about spoiling! She also loves her two fur babies, who get spoiled as much as the grandchildren.
Amber has over 29 years of optical experience and is a state-licensed dispensing optician. She joined our practice in 2010. Her responsibilities include ordering lenses, optical billing, lab work, and final inspecting of all eyeglasses. Amber is a happily married mother of two daughters. In her spare time, she enjoys spending time with her family, doing outdoor activities, and waterskiing.
An optician since 2013, Wendy enjoys the direct interaction she has with patients. She believes in building lasting relationships by providing excellence in customer service and assisting our patients in enhancing their vision and finding the perfect frames to fit their own personal style. In her free time, Wendy enjoys many interests including traveling with her husband, spending time with their 4 grandsons, and designing, creating and repurposing home decor and furnishings. We are delighted that Wendy joined our practice in 2022.
Robin joined the practice as a State Licensed and Nationally Certified Spectacle-Contact Lens optician in January 2021. As a 2000 graduate of the Optometric/Ophthalmic program at Owens Community College, she has spent the last 20 years working in the optometry field. She loves helping patients find solutions to their unique eyewear needs and taking the time to get eyeglasses back into shape after life hands them an unexpected realignment! Robin lives in Toledo with her husband and three children. While she enjoys reading and paper crafting, she spends most her free time picking up Legos and Barbie shoes, scrolling through tv shows and movies she will never watch, and looking at cat pictures online.
Sarah joined our team as an optician in 2019 after having worked for the practice previously as a clinical technician. She has taken on the role of contact lens technician and vision therapist technician. She loves this job because it allows her to interact with her patients on a more personal level. As a vision therapist technician, Sarah enjoys working with children and adults who benefit from Dr. Holly Hardie's expertise in vision therapy. She is a Bedford graduate and has completed studies at Monroe County Community College. She enjoys being with her family and friends. Sarah likes to read, play video games, and be outside in nature when not in the office.
Kendal joined the clinical team in January of 2023 as a paraoptometric technician. She is passionate about helping patients feel comfortable and happy in the office. In her free time, Kendal enjoys spending time with her family, reading, and hanging out with her kitties, Stormi and Scarlet.
Jade enjoys getting to know each patient which makes her a great fit for our first impressions team. She joined the Pinnacle team in October 2022. Jade graduated in 2020 with a criminal justice degree. She is obsessed with her cats - Luna, Aria and Mila. In her free time, she enjoys spending time with her family, friends, and fiancé Trevor.
Katelyn is an integral part of the clinical team. She is a paraoptometric technician and she specializes in using our state-of-the-art testing equipment to assist the doctors in caring for their patients. She assists with administrative tasks, as well. She likes to spend time at home with her son.
Kelly comes to Pinnacle Eye Group with over 15 years medical billing experience and has joined the team as our biller. When not working, she enjoys going to concerts and festivals with her friends and family. She is a proud mother to two adult children. She likes repurposing furniture and decorating.
Elizabeth has been part of the clinical team at Pinnacle since the fall of 2022. She has been a pre-tester and is currently a medical scribe. Being a paraoptometric technician is fulfilling and has taught her more about eyecare. She is a CNA and brings a unique skillset to the practice. Liz is creative and enjoys making soaps, candles, and lotions. She says she is a farm girl at heart and would like to live off the land.
Nikki returned to Pinnacle Eye Group March 2023 after an 18-month hiatus. She is working alongside our first impression team, and we are happy to have her back. She likes getting to know the patients and enjoys providing an excellent patient experience. Her previous experience as a pretester has been an asset as she interacts with patients. She enjoys camping, reading, and vacations to Tennessee with her husband and their three children.
Julie has more than 30 years’ experience as an optician. She joined our optical team in October of 2022. Julie enjoys hiking, traveling with her husband, and being with family. She has the cutest dog ever; Lucy is a boxer. Lucy enjoys walks with her humans.